Senior Technology Operations Leader

Architecting Service. Leading with Optimism.

I help global retail brands scale by bridging the gap between high-level business strategy and the people who use technology every day.

Purposeful
Creative
Resilient

Service as a Product

I believe Technology Operations exists to clear the path for others. My approach is rooted in Stewardship—the idea that our systems are not just functional tools, but products designed to empower people and reduce friction.

Engineering Stewardship

Mentoring technical talent to evolve from support specialists into "Service Owners" who advocate for the end-user experience.

Calculated Resilience

Approaching technical debt and complex migrations with a spirit of persistent growth and solution-finding.

"Technology shouldn't be invisible—it should be felt through the confidence it gives the people using it."
MM

Manny Minhas

BBA Finance & Accounting Background

Core Competencies

Ecosystem Mastery

Retail & B2B Core

Expertise in the wholesale seasonal heartbeat: NuORDER implementations, ERP/PLM migrations, and EDI logic.

NuORDER • BlueCherry • Dynamics GP

Workplace Flow

Designing the "Digital Office" where high-impact work happens. Specialized in collaboration governance and IAM.

Atlassian • M365 • Slack • Jitterbit

Governance

Bridging financial rigor with technical execution. Ensuring compliance enables rather than hinders growth.

SaaS Lifecycle • SOX Compliance • Finance Systems

Strategic Impact

Current roadmaps and historical transformations in the global retail landscape.

Active Initiative

Productizing the Digital Workplace

Currently spearheading an operational shift to treat internal collaboration tools as dedicated products. This involves building a framework where engineering talent manages full lifecycles, service roadmaps, and stakeholder engagement for enterprise-wide platforms.

Service Ownership Lifecycle Governance Product Strategy
Subject Matter Expertise

NuORDER B2B Mastery

Deeply experienced in the implementation and optimization of NuORDER for global wholesale operations. I specialize in designing the full integration stack between B2B platforms and existing ERPs, with a focus on product data structure, complex pricing logic, and inventory management for both Pre-booking and ATS (Available to Sell) models.

B2B Integration Wholesale Strategy Revenue Operations
Impact Case Study

Enterprise ERP/PLM Migration

Architected the end-to-end migration of business-critical systems to a unified ERP environment. This project resolved significant technical debt by streamlining order inflow from B2B, EDI, and E-commerce channels directly into automated fulfillment and financial reporting.